ON HOLIDAY - ALL ORDERS WILL SHIP 11TH APRIL
ON HOLIDAY - ALL ORDERS WILL SHIP 11TH APRIL
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Shipping

Plastic free packaging

Being a business that focuses on sustainability and reduced environmental impact, the way in which products are delivered to customers is incredibly important.  All items are delivered in cardboard boxes or plastic free envelopes, and are sealed with paper tapes.

Where padding is needed, recycled and/or recyclable materials are used.  Most items will be wrapped in a textured card based wrapping material, but occasionally bubble wrap will be used.  If bubble wrap is used it is only ever second hand - sourced from the packing of materials that are delivered to us. No new plastic materials are used.

Delivery options - UK

Calculating delivery costs can be difficult as it is dependant on both the weight and the size of an item.  We know some of you might be ordering one very small item by itself, and as such there is a low cost delivery option for items such as the reusable face wipes, or greetings cards which takes into account the fact that they can be sent as a "large letter".  Other shipping options are calculated based on the total weight of your order, with incremental prices, so that if, for example, you are ordering a couple of lightweight items, you won't be paying the same shipping as items that weight several kilos.

If you need your item quickly, there's the Royal Mail Next Day service for delivery by 1pm on the day after processing is completed - please note that this does not mean 1pm the day after you place the order as standard processing times still apply, though every effort is made to get such orders dispatched as soon as possible.

Delivery options - International

Currently, international shipping is only available for the United States, Canada and Australia/New Zealand.  If you live elsewhere and wish to order, please do get in touch.

Due to the security of items being shipped overseas, most items can only be shipped with a tracked & signed for option.  Some of our smallest items are available for international standard shipping which provides a cheaper option for those ordering a single small and lightweight item.

Taxes

VAT is not charged on any items. If ordering from outside of the UK, your parcel may be subject to relevant taxes and import duties upon arrival in your country. The Chemist's Daughter is not liable for these charges, please bear in mind your local taxes before ordering.

Processing times

We aim to process all orders between 3-5 working days from your order date, though we do our best to send orders out sooner where possible.

COVID-19

The changing lockdown situations in the UK mean that things might work a little slower than normal - Royal Mail have been under huge pressure to keep up with the number of parcels being sent domestically and overseas, so please allow a little more time for your order to arrive.  

Processing times for all orders are estimated at 3-5 days, but are typically processed in as little as a couple of days.  Where possible, parcels are sent contact free at this end, which means that postage is paid for online, and parcels are dropped at a click & drop parcel box, with no external human contact, to help keep us, and the postal service workers as safe as possible.  This means, however, that a traditional proof of postage slip is not obtained as we don't enter the post office.  Instead, a short video is taken of each parcel being put into the collection box, and only deleted from our files once a suitable amount of time has elapsed.  If you're concerned that your order hasn't arrived by the time you'd expected, please get in touch.